The 2009 Arvada Citizen Survey was sent to 2,400 randomly selected households in August. 37% of recipients responded. The final report was presented to the Arvada City Council on November 30.
The survey was conducted by National Research Center, Inc. (NRC). The Arvada Citizen Survey serves as a consumer report card for Arvada by providing residents the opportunity to rate the quality of life in the City, as well as the community's amenities, service delivery, and their satisfaction with local government. The survey also permits residents to provide feedback to government on what is working well and what is not, and to communicate their priorities for community planning and resource allocation.
The focus on the quality of service delivery and the importance of services helps council, staff, and the public to set priorities for budget decisions and lays the groundwork for tracking community opinions about the core responsibilities of Arvada City government, helping to assure maximum service quality over time.
This type of survey gets at the key services that local government controls to create a quality community. It is akin to private sector customer surveys that are used regularly by many corporations to monitor where there are weaknesses in product or service delivery before customers defect to competition or before other problems from dissatisfied customers arise.
The final report of the 2009 survey may be accessed at right. The final reports of the 2005 and 2007 Arvada Citizen Surveys are also available.