Compliments, Complaints Or Requests for Clarification

 

Instructions for Filing a Citizen Inquiry Report (for Compliments, Complaints & Requests for Clarification) regarding the conduct of a police department employee

 

What Will Happen when a Person Makes a Complaint?

Complaints of misconduct will be thoroughly investigated. This investigation generally includes:

  • An interview with the person making the complaint
  • An interview with any witnesses
  • An interview with the involved employee
  • A review of all reports, tape recordings or other evidence

The investigative report is forwarded to the Chief of Police who reviews the investigation and arrives at a final determination. The categories of determination are:

  • Substantiated - The allegation is supported by sufficient evidence
  • Unsubstantiated - There was insufficient evidence to prove or disprove the allegation
  • Proper Action - The incident occurred, but the employee acted lawfully and properly
  • Unfounded - The allegation is false or not factual
  • Misconduct not Based on Complaint - Substantiated misconduct, not alleged in the complaint, but disclosed by the investigation
  • Exceptionally Cleared - The accused employee is no longer a member of the department at the conclusion of the investigation.

Process for Filing a Complaint

Complaints can be brought forth by any of the following methods:

  • In Person
  • By Phone
  • Fax
  • Written Letter
  • E-mail

Complaints of discourtesy or minor violations of procedures are referred to the employee's immediate supervisor.

Serious complaints, which could result in severe disciplinary action, are investigated by Internal Affairs.  Findings are forwarded to the Chief of Police; and if allegations are substantiated, the Chief determines appropriate discipline. The complainant is notified of the outcome of the investigation in writing.

To submit a 'Citizen Inquiry Report (for Compliments, Complaints or Requests for Clarification)' online, please fill out the required form. Fields marked with a red asterisk (*) are required to submit the form.