ACH Direct Payment Service
Convenient & Easy
Would you like to be able to pay your Water and sewer bill without ever having to write a check or search for a stamp again?
Now you can!
The City of Arvada strives to provide services that support the changing needs of our residents. We would like to offer the ACH Direct Payment Service to our utility customers. This service is a payment mechanism which offers residents an attractive alternative to traditional check-writing methods, allowing you the opportunity to make payments for water and sewer charges directly from your checking or saving accounts.
What can you expect from this service?
Once you have enrolled in the ACH Direct Payment Service, you will continue to receive your regularly scheduled bi-monthly Utility Billing Statement. The ACH payment service will go into effect with the second billing period following your enrollment. The due date on your statement will be the actual day funds are deducted from your bank account and credited to your utility account.
If you don't agree with your bill, you have up to five (5) business days prior to the due date to contact Utility Billing. Upon notification, Utility Billing will postpone the automatic payment transfer until the dispute has been resolved and a determination has been made as to the amount due. If you have two insufficient fund occurrences within a twelve-month period, you will be removed from the program. A service charge of $20.00 will be placed on your account for each returned transaction.
You can stop your participation in the service at any time by notifying the Utility Billing Division in writing. Withdrawal requests received five (5) business days prior to your due date will be effective for that billing period; with shorter notification, withdrawal from the service will not occur until the subsequent billing period. If the City removes you from the ACH Direct Payment Service, or you remove yourself, you must wait twelve months before you can re-apply.
To join the City of Arvada's ACH Direct Payment Service, please fill out the Authorization Agreement, (see related links) and attach this form to an original check on which you've written "VOID" or a copy of a paid check from the financial account you want debited. Return with your City utility bill.