"The City desires to continue its efforts to achieve and maintain service excellence by building a data-driven, results-oriented, customer-focused and responsive organization." - Our Goal
Arvada is embarking on a new way of doing business - FOCUS. This integrated performance management system is not a project with a defined end date. Instead this is a change for how our staff looks at what we do each day. It provides data for decision making and helps drive funding for the many programs Arvada citizens want and need.
We are making this important philosophical change to allow Arvada to prepare for the future, while also directly showing our citizens the value they receive for their investment.
As part of the first steps in this process, on June 17, 2013, City Council adopted the City Strategic Plan 2013 to 2019. Their plan outlined four priority areas over the next six years. City staff will be using the Council’s identified strategic measures to develop their department’s targets to know what results are being achieved and what needs refinement. With these measures in place a discussion on process and related budget will occur helping the City transition to a performance based system. MORE...