RTD 2013 Telephone Town Hall Meetings

DENVER, Nov. 15, 2013—A total of 48,625 residents from the eight-county Regional Transportation District (RTD) participated in RTD's 2013 Telephone Town Hall meetings, which allowed them to pose questions to district directors and RTD staff, submit comments and suggestions and use their telephone keypads to respond to instant polls.

All 15 members of the RTD Board of Directors hosted the live telephone forums between Oct. 24 and Nov. 13, connecting with constituents on a one-on-one basis. The meetings are part of RTD’s strategy to keep the public informed about current bus and light rail operations and the progress being made on the agency’s FasTracks transit expansion program.

Residents across the district received random calls through a telephone system that invited them to take part in the live forums. The innovative phone system automatically connected participants to the discussion and gave them the options of listening in or waiting in a queue to pose a question. Additional residents participated by calling in directly on a toll-free number.

Callers expressed a wide variety of interests in RTD and its FasTracks program and asked their district directors questions about bus and light rail operations as well as new rail lines RTD is adding to its system across the Denver area. RTD leadership and FasTracks project managers assisted directors in responding to questions with detailed information.

“It was gratifying to hear the level of interest our constituents have in our current services, and to be able to clarify information, address concerns and provide updates about our new rail lines, bus rapid transit and Park-n-Rides,” said RTD Board Chair and District L Director Lorraine Anderson, who kicked off this year’s series with an Oct. 24 Telephone Town Hall meeting.

“We have found that our Telephone Town Halls are an effective way to connect effectively with many people at one time and to provide them with relevant information about RTD and the FasTracks program,” Anderson said.

Over the course of this year’s Telephone Town Hall meetings, RTD directors and staff fielded questions from callers about accessibility to trains and buses via wheelchair ramps, system safety, bus route changes, lost bus passes and smoking on light rail train platforms.

Some constituents asked about RTD’s criteria for building out rail projects under the FasTracks program. Others weighed in with positive comments about current RTD services and made suggestions on how the agency can improve its bus routes and light rail service in the future.

Learn more about this year’s RTD Telephone Town Hall meetings, read meeting transcripts, and listen to audio files by visiting http://www.rtd-fastracks.com/main_338.

FasTracks is RTD’s voter-approved transit expansion program to build 122 miles of commuter rail and light rail, 18 miles of bus rapid transit service, add 21,000 new parking spaces, redevelop Denver Union Station and redirect bus service to connect the eight-county district better. For more information, visit www.rtd-denver.com.